By Kelly Riggs | Sales + Leadership
Most companies talk a good game when it comes to employees. They usually say the right things. Like: “Our employees are our most important asset.” Well, of course they are. Until they aren’t. Which usually happens when a company has to choose between happy employees and better performance. They are REALLY important…up to a point.
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By Kelly Riggs | Sales + Leadership
The odds are really good that many of your salespeople are ineffective in presenting a product or service solution to your customers. But you probably have no idea just how bad. They keep telling you it’s the customer, or the marketplace, or your prices are too high, or the leads suck or some such nonsense, and the reality is they simply aren’t very good.
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By Kelly Riggs | Sales + Leadership
As a manager, you surely have become aware of the importance of employee engagement in the workplace, and its impact on the critical metrics companies care about – profitability, turnover, safety, and customer satisfaction.
Hint: As it turns out, engaged employees do better work. Yes, I know. Absolutely shocking. But, it’s true; those employees that feel genuinely connected to the company, feel valued by the boss, and derive satisfaction from their work, significantly outperform their disengaged counterparts.
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By Kelly Riggs | Sales + Leadership
While not every manager guilty of abusive behavior is a bad person, even well-meaning managers can be guilty of repeatedly harsh criticism, ostracism, and even public humiliation. The cost to the organization is more than significant. Since there is clear and compelling evidence that this management style costs companies enormous amounts of money, companies should be more than enthusiastic about making changes.
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