June 2015 - Business LockerRoom

Monthly Archives: June 2015

Jun 29

Coach K’s No. 1 Criteria for Leadership Success (by Randy Conley)

By Randy Conley | Guest Posts

In November 2011, Mike Krzyzewski became the winningest coach in Division I college basketball history when Duke defeated Michigan State 74-69. It was Coach K’s 903rd victory at the time. In a post-game interview with ESPN’s Rece Davis, Coach K was asked the following question: “What’s the single most important characteristic for a coach to have to achieve the things you’ve achieved?”

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Jun 25

“Customer Communications 101” (with Steven Gaffney)

By Kelly Riggs | Biz LockerRoom Radio Show

“Customer Communications 101” with Steven Gaffney Steven Gaffney joins me again on #BizLockerRadio, this time to talk about how to effectively communicate with a customer when problems arise. Steven will present a methodology you can use over and over to deal with customer issues. Don’t miss it! [smart_track_player url=”http://cdn.voiceamerica.com/business/011424/riggs062915.mp3″ title=”Customer Communication 101 (with Steven Gaffney)” […]

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