Tag Archives for " Leadership "

Job Descriptions Are a Joke

By Kelly Riggs | Sales + Leadership

OK, so you’re wondering what in the world job descriptions could possibly have to do with engagement, right? Let’s start with the fact that job descriptions are more of a legal tool than anything. And, truth be told, with the exception of a cameo role in the hiring process, the standard job description is rarely used anywhere else! Which means they are simply a way to filter resumes by comparing needed skills sets with what is presented by the candidate.

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When You Cannot Take a Vacation

By Kelly Riggs | Sales + Leadership

The truth is, when the troops can’t do without you — when you cannt take a vacation because the place will fall apart — both your work and personal life can get ugly. You never seem to have enough time to get to the truly important things, and team performance is necessarily going to suffer. It will suffer now because you’re the bottleneck in a system that limits the team’s output, and it will suffer later because you fail to develop the talent underneath. That failure will inevitably result in long-term employee disengagement, mediocre performance, and – no joke – health issues.

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Sales Without Service is Killing You

By Kelly Riggs | Sales + Leadership

It seems that people perpetually complain that the economy is bad. So, why do restaurants treat their customers so poorly? Wouldn’t it stand to reason that every customer is critical in a bad economy? Heck, aren’t they critical in a good economy? In fact, isn’t creating an outstanding dining experience THE foremost objective with regard to bringing customers back in? Which means that a sales department that is not supported by great customer service is almost certainly doomed to fail.

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Snatching Defeat from the Jaws of Victory

By Kelly Riggs | Sales + Leadership

This past week the OKC Thunder managed to squander a 3-1 series lead over the Golden State Warriors in the 2016 NBA Western Conference Finals. As a fan, that one was difficult to swallow, although, to be fair, it’s not unheard of. Still, I can’t help but think that the Thunder managed to snatch defeat from the jaws of victory. They took a game from the Warriors on the road, pummeled them twice at home, and had tremendous momentum to go with their 3-1 series lead. And then they went all “Wendy’s” on us…

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