Tag Archives for " Engagement "

When Good Results are BAD for Business

By Kelly Riggs | Sales + Leadership

Stop for just a moment and ask yourself a simple question: What is the defining characteristic of an effective leader? Think about it. What is that “one thing” that causes you to say about someone, “OK, that person is a leader.” If there is such a thing, it would certainly be useful, wouldn’t it? You could just identify those individuals with that one characteristic and get them on the bus!

But, the problem with the question is that it produces a laundry list of responses. A leader is actually many things: confident, decisive, commanding, persuasive, responsive, charismatic, transparent, caring, intelligent, innovative, insightful….and so on. So, you likely think this as an impossible or meaningless exercise. One thing? Really?

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Job Descriptions Are a Joke

By Kelly Riggs | Sales + Leadership

OK, so you’re wondering what in the world job descriptions could possibly have to do with engagement, right? Let’s start with the fact that job descriptions are more of a legal tool than anything. And, truth be told, with the exception of a cameo role in the hiring process, the standard job description is rarely used anywhere else! Which means they are simply a way to filter resumes by comparing needed skills sets with what is presented by the candidate.

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Regarding Performance and Happy Employees

By Kelly Riggs | Sales + Leadership

Most companies talk a good game when it comes to employees. They usually say the right things. Like: “Our employees are our most important asset.” Well, of course they are. Until they aren’t. Which usually happens when a company has to choose between happy employees and better performance. They are REALLY important…up to a point.

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You Probably Missed the Memo About Employee Engagement

By Kelly Riggs | Sales + Leadership

As a manager, you surely have become aware of the importance of employee engagement in the workplace, and its impact on the critical metrics companies care about – profitability, turnover, safety, and customer satisfaction.

Hint: As it turns out, engaged employees do better work. Yes, I know. Absolutely shocking. But, it’s true; those employees that feel genuinely connected to the company, feel valued by the boss, and derive satisfaction from their work, significantly outperform their disengaged counterparts.

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