The Business LockerRoom Blog by Kelly Riggs
Mar 09

The Unpopular Road to Top Sales Performance

By Kelly Riggs | Sales + Leadership

The truth is that practice is incredibly important to performance. In fact, I would ask you to name one skill of any consequence that does NOT require practice to excel at that skill. Anything? Of course not. You cannot perfect any skill unless, and until, you practice. Which means that your employees are practicing to improve their skills, or YOU (the manager) are guilty of the ultimate performance killer – no practice.

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Feb 21

The Leadership Value of Clarity

By Kelly Riggs | Sales + Leadership

One of the most powerful things you can do to start down the path towards effective leadership is to create clarity for your team. Why? Because people will never run their best race (or do their best work) if they don’t know where the finish line is. Teams will never perform at optimum level without mission clarity, role clarity, and measurable objectives. Here is how one very effective leader created that clarity for his new team members.

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Feb 14

The (Senseless) Debate Surrounding Cold-Calling, Social Selling, and Email

By Kelly Riggs | Sales + Leadership

For the past few months, social channels have been lit up like Times Square, engaged in a mind-numbing debate about the “best” tools to use in creating sales opportunities. In a nutshell, the debate is this: “Which method works best in producing sales opportunities—cold-calling, email, or social selling?” The problem with these kinds of debates is that it contains no scientific rigor whatsoever, but every voice seems willing to tell the world they are ABSOLUTELY right. Well, right at that given moment anyway, since a few experts seemed to have changed their opinions recently.

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Another Loss, Another Pity Party
Feb 07

Another Loss, Another Pity Party

By Kelly Riggs | Sales + Leadership

When salespeople win a sale – when they close a deal – it’s because they are good at what they do. Just ask them! They will tell you how hard they worked; how smooth they were. The will give you every detail of how they set the hook and reeled in the Big One. But if you listen to salespeople talk about a loss, you will hear something else entirely. Instead of talking about their mistakes or missteps, you’ll hear a litany of reasons that explain why they lost the sale.

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Feb 01

Sure, We Train Employees (wink, wink)

By Kelly Riggs | Sales + Leadership

As a leader, you have absolutely no excuses; you either choose to train your employees or you don’t. But most don’t. In fact, the odds that your company is adequately training and developing people is somewhere near zero. The problem is that a failure to train your employees – really train them, not just hand them a manual, or expect them to get up to speed on their own – lies on the border somewhere between insanity and blatant stupidity. After all, don’t trained employees do better work? Don’t trained managers lead more effectively? Isn’t training a critical part of employee engagement?

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Jan 24

The Arrogance of Experience

By Kelly Riggs | Sales + Leadership

All things being equal, when faced with a “very important” task, most companies will choose a person with successful experience to take it on. Whatever that task looks like – a big project, an important new customer, a critical product launch – most leaders will choose experience to get the job done. No question about it, experience counts. Until it gets arrogant. The arrogance of experience can be quite costly.

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