Tag Archives for " Leadership "

Why Bother With the Little Things?

By Kelly Riggs | Sales + Leadership

Most people tend to handle the big things. Often, it’s the little things that create all the problems. The details. The stuff that falls through the cracks. The things you think aren’t that important. In some cases, you may even consider them to be beneath you. But it’s the little things that distinguish the average player from the exceptional player. It is the little things, for example, that make the difference between an average customer experience and a HOLY-CRAP-THAT-WAS-AMAZING customer experience.

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The Right Side of ‘My Way or the Highway’

By Kelly Riggs | Sales + Leadership

Seemingly every time a leader is faced with a difficult decision that adversely affects someone else, the first criticism is simple: “He/she is just a micromanager. It’s ‘my way or the highway.’” Yes, micromanagers are very common, but decisions that people don’t like or agree with don’t automatically signal micromanagement. This would mean a leader who makes any decision is, by definition, a micromanager if anyone disagrees with the decision. Which is quite ridiculous.

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High Stakes Leadership (When Decisions Are Critical)

By Kelly Riggs | Sales + Leadership

Bill Belichick made a Super Bowl decision that will be analyzed and criticized for quite a while. It was high stakes leadership for everyone to see. But was it good leadership or bad leadership? Should a leaders set aside rules or cultural norms if it means potentially losing the biggest game in sports?

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There is Too Much Talk About Leadership

By Kelly Riggs | Sales + Leadership

There is Too Much Talk About Leadership by Kelly Riggs There is so much talk about leadership these days. If you have any presence on social media – LinkedIn, Twitter, Facebook – you can’t go a day without seeing several articles on leadership. It seems EVERYBODY is in the leadership business. Everybody has an opinion. […]

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