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with Bill Marvin
This week, I welcome in special guest, Bill Marvin, the Restaurant Doctor! If you want to learn what it takes to create world-class service – as an individual or as a business – join me as we talk about the enormous value of customer service and how to do it better than your competitors.
Hey, don’t think this episode is only about restaurants, hospitality, or food service. After years as an owner and operator or restaurants, clubs, and hotels., Bill has identified and understands the human factors that are common to the success and growth of all types of service businesses!
This week, Miles joins me in the Xs & Os segment to talk about another fantastic tool. Did you take a look at Conspire (from last week’s show)? Every week, it’s another great tool — and make sure you follow Miles, The Web Tools Guy, at www.fillthefunnel.com!
About Bill Marvin:
Bill Marvin, The Restaurant Doctor™ is the leading authority on how good restaurants can become great restaurants. He helps independent operators create organizations that can prosper in tough times and bring out their workers’ innate ability to deliver exceptional service.
A veteran of the foodservice industry, Bill has managed hotels, institutions and clubs. He has owned and operated full service restaurants. He has had the keys in his hand, his name on the loans and the payrolls to meet. He has been there.
Kelly Riggs is a business performance coach and founder of the Business LockerRoom. A former national Salesperson of the Year and serial entrepreneur, Kelly is a recognized thought leader in the areas of sales, management leadership, and strategic planning. He serves clients ranging from small, privately held companies to Fortune 500 firms. Kelly has written two books: “1-on-1 Management™: What Every Great Manager Knows That You Don’t” and “Quit Whining and Start SELLING! A Step-by-Step Guide to a Hall of Fame Career in Sales.”