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with Steven Gaffney
Steven Gaffney joins me again on #BizLockerRadio, this time to talk about how to effectively communicate with a customer when problems arise. Steven will present a methodology you can use over and over to deal with customer issues. Don’t miss it!
Anyone who works in sales knows that things can go wrong with a customer; failure at some point is inevitable. So, how do you handle those situations? How do you turn a problem into a solution that strengthens that customer relationship? This is Customer Communications 101, and Steven will tell you what it takes to successfully navigate the challenges that arise when bad things happen with a customer.
This week Miles (www.fillthefunnel.com) will introduce yet another fantastic business tool.
About Steven Gaffney:
As the leading expert on honesty and communication in the workplace, Steven is the respected author of five books and publications, including his newest book, “Be a Change Champion: 10 Factors for Sustaining the Boom and Avoiding the Bust of Change.” Steven is a Certified Speaking Professional™ and a highly respected member of the Million Dollar Speaking Group of the National Speakers Association. He is also a former adjunct faculty member of The Johns Hopkins University, as well as former board member of the Washington, D.C. chapter of Sales and Marketing Executives International. Thousands of people across the globe credit Steven Gaffney’s speaking engagements, seminars, television and radio appearances, books and multimedia products with making immediate and lasting positive changes in both their organizations as well as their personal lives.
Kelly Riggs is a business performance coach and founder of the Business LockerRoom. A former national Salesperson of the Year and serial entrepreneur, Kelly is a recognized thought leader in the areas of sales, management leadership, and strategic planning. He serves clients ranging from small, privately held companies to Fortune 500 firms. Kelly has written two books: “1-on-1 Management™: What Every Great Manager Knows That You Don’t” and “Quit Whining and Start SELLING! A Step-by-Step Guide to a Hall of Fame Career in Sales.”