success Archives - Business LockerRoom

May 23

Why Bother With the Little Things?

Most people tend to handle the big things. Often, it’s the little things that create all the problems. The details. The stuff that falls through the cracks. The things you think aren’t that important. In some cases, you may even consider them to be beneath you. But it’s the little things that distinguish the average player from the exceptional player. It is the little things, for example, that make the difference between an average customer experience and a HOLY-CRAP-THAT-WAS-AMAZING customer experience.

Feb 15

High Stakes Leadership (When Decisions Are Critical)

By Kelly Riggs | Sales + Leadership

Bill Belichick made a Super Bowl decision that will be analyzed and criticized for quite a while. It was high stakes leadership for everyone to see. But was it good leadership or bad leadership? Should a leaders set aside rules or cultural norms if it means potentially losing the biggest game in sports?

Nov 14

There is Too Much Talk About Leadership

By Kelly Riggs | Sales + Leadership

There is Too Much Talk About Leadership by Kelly Riggs There is so much talk about leadership these days. If you have any presence on social media – LinkedIn, Twitter, Facebook – you can’t go a day without seeing several articles on leadership. It seems EVERYBODY is in the leadership business. Everybody has an opinion. […]

Nov 01

Customer Service? You’re Kidding Yourself

By Kelly Riggs | Sales + Leadership

A week doesn’t go by that I don’t encounter bad customer service. I suspect most people could make the same claim since it’s increasingly difficult to find companies that are focused on providing genuinely exceptional service. But, do you know what all those companies with inadequate customer service have in common? Answer: They claim that customer service is one of their priorities or values. In fact, if you asked them about their service they would insist it’s very good. And they are kidding themselves.

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Tag Archives for " success "

Why Bother With the Little Things?

High Stakes Leadership (When Decisions Are Critical)

There is Too Much Talk About Leadership

Customer Service? You’re Kidding Yourself