Tag Archives for " Customer Service "

Customer Service? You’re Kidding Yourself

By Kelly Riggs | Sales + Leadership

A week doesn’t go by that I don’t encounter bad customer service. I suspect most people could make the same claim since it’s increasingly difficult to find companies that are focused on providing genuinely exceptional service. But, do you know what all those companies with inadequate customer service have in common? Answer: They claim that customer service is one of their priorities or values. In fact, if you asked them about their service they would insist it’s very good. And they are kidding themselves.

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The Sales Value of Time

By Kelly Riggs | Sales + Leadership

What is the single most valuable asset you possess as a salesperson? There is one thing that no salesperson can do without. It is absolutely non-negotiable – a complete deal-breaker. Your most valuable asset, far and away, is your time. The sales value of time is simply incalculable.

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Sales Without Service is Killing You

By Kelly Riggs | Sales + Leadership

It seems that people perpetually complain that the economy is bad. So, why do restaurants treat their customers so poorly? Wouldn’t it stand to reason that every customer is critical in a bad economy? Heck, aren’t they critical in a good economy? In fact, isn’t creating an outstanding dining experience THE foremost objective with regard to bringing customers back in? Which means that a sales department that is not supported by great customer service is almost certainly doomed to fail.

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