By Kelly Riggs | Sales + Leadership
There is Too Much Talk About Leadership by Kelly Riggs There is so much talk about leadership these days. If you have any presence on social media – LinkedIn, Twitter, Facebook – you can’t go a day without seeing several articles on leadership. It seems EVERYBODY is in the leadership business. Everybody has an opinion. […]
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By Kelly Riggs | Sales + Leadership
A week doesn’t go by that I don’t encounter bad customer service. I suspect most people could make the same claim since it’s increasingly difficult to find companies that are focused on providing genuinely exceptional service. But, do you know what all those companies with inadequate customer service have in common? Answer: They claim that customer service is one of their priorities or values. In fact, if you asked them about their service they would insist it’s very good. And they are kidding themselves.
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By Kelly Riggs | Sales + Leadership
One of the most powerful things you can do to start down the path towards effective leadership is to create clarity for your team. Why? Because people will never run their best race (or do their best work) if they don’t know where the finish line is. Teams will never perform at optimum level without mission clarity, role clarity, and measurable objectives. Here is how one very effective leader created that clarity for his new team members.
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By Kelly Riggs | Sales + Leadership
The most significant objective as a sales leader is the creation of action plans on specific accounts. Not plans like ‘making more calls.’ Or ‘improving closing ratios.’ Or selling more of a specific product. Which may all be great ideas, by the way, but they are necessarily incomplete.
The reason to create plans is that it is much easier to manage a salesperson’s activities when it is directed towards the right types of calls and the right size of opportunities. It is much easier to troubleshoot performance issues when you understand the intersection of results (keeping score), activities (which leads to the score), AND specific plans (the application of those activities in a context).
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